Returns & Refunds

We want you to love your purchase. If something isn't right, here's how returns work.

Return window

You may request a return within 30 days of delivery.

How to start a return

Returns must be approved in advance. Contact us at atozcnet@gmail.com with your order number and the reason for the return before sending anything back. We'll confirm the return address and next steps. Items sent back without prior approval cannot be processed.

Condition required

Returned items must be unused and in their original condition, with all packaging and included components intact. Items that are opened, used, or missing packaging/components are not eligible.

Return shipping

Customers are responsible for return shipping costs (both directions where applicable). Any customs duties or carrier charges incurred on the return are also the customer's responsibility. We recommend a tracked service — we can't be responsible for items lost in return transit.

Non-returnable items

The following are final sale and cannot be returned or refunded:

• Opened or used beauty/skincare products (for health & hygiene reasons)
• Sale and clearance items
• Gift cards
• Perishable, hazardous, or custom/personalized products

Refunds

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear after approval.

Damaged or defective items

If your order arrives damaged or defective, contact us within 48 hours of delivery with a photo of the shipping label/waybill, a photo of the box with the waybill visible, and clear photos of the product. Minor damage to the outer shipping box alone (when the product itself is undamaged) is not treated as a defective item.

Contact

Questions about a return? Reach us at atozcnet@gmail.com.